Terms and Conditions – Luck & Load
Welcome to luckandload.com . Before you continue browsing or make a purchase, we want to make sure you're clear on how our site works. Don't worry, we've made these terms and conditions short and easy to understand, without fine print or unnecessary complications.
Here you'll find the basic rules for shopping in our store, receiving promotions, and learning how we handle your personal information.
1. USE OF THE WEBSITE
By accessing luckandload.com , you agree to browse and purchase at your own risk. On our site, you'll find clear information about our products, prices, and purchasing conditions.
If anything is unclear, please contact us before making your purchase.
2. SUBSCRIPTION AND SENDING OF PROMOTIONAL INFORMATION
If you sign up on our website to receive a discount on your first purchase, you authorize us to send you information about:
News and exclusive releases.
Special offers and promotions.
Content of interest related to Luck & Load.
Don't want to receive promotional emails anymore?You can unsubscribe at any time by clicking "Unsubscribe" in any of our emails or by writing to us at pedidos@luckandload.com with the subject "Remove from mailing list."
Luck & Load will never share your personal information with third parties for marketing purposes.
3. PROTECTION OF PERSONAL DATA
When you shop at luckandload.com , we collect only the data necessary to process your order:
Name and surname.
Email and cell phone number.
Mailing address.
This data is handled in accordance with Law 1581 of 2012 on the protection of personal data in Colombia.
You can request at any time:
View the data we have stored about you.
Request the deletion of your data (except when it is necessary to retain it for tax or legal reasons).
If you wish to exercise your rights over your personal data, please write to us at pedidos@luckandload.com .
4. PURCHASE TERMS
By purchasing from luckandload.com , you agree to our Shipping and Returns Policy, which clearly explains:
Delivery times.
Costs and conditions of national and international shipping.
Procedures for changes and returns.
You can check it at any time on our website.
5. PAYMENT METHODS
We accept the following payment methods:
Mercado Pago. PayPal. Bank transfers for purchases via WhatsApp.
📌 Important:
The use of credit or debit cards is subject to your bank's terms and conditions.
Luck & Load does not store banking information nor does it have control over the approval processes for payments made through financial institutions.
6. PURCHASE CONSENT
By completing the purchase process, you agree to these Terms and Conditions. You can abandon your cart at any time before completing the payment, but once the transaction is complete, you will receive a confirmation email with:
Summary of your purchase.
Total value paid, including taxes and shipping.
Payment method used.
Estimated delivery time.
If you don't receive this email in your inbox, please check your spam folder or email us at pedidos@luckandload.com .
7. SHIPMENTS
National shipments
All standard shipping in Colombia is free.
Major cities: Delivery in 2 to 5 business days.
Other cities and municipalities: It may take up to 7 business days.
Fast shipping in Bogotá
If you're in Bogotá and want your order delivered as soon as possible, we offer two options:
Same Day Shipping: Cost of $15,000 COP.
Available Monday to Friday.
Purchase must be made before 11:00 am
Delivery will be made by 10:00 pm on the same day.
Next Day Shipping: No additional cost.
Available for purchases made Monday through Friday.
Ships within 24 to 48 business hours after purchase.
8. EXCHANGES AND RETURNS
Deadline to request an exchange or return
You have 20 days from the date you received your order to request a size exchange or return.
Conditions for exchanges and returns
To accept an exchange or return, the item must be in the same condition as when you received it:
No use or signs of wear.
No stains, odors, deodorants, perfumes, detergents or dirt.
With tags and original packaging.
We do not accept returns on used, washed, or altered items.
How to request an exchange or return?Write to us at:
Email: orders@luckandload.com
WhatsApp: (+57) 313 686 3015 .
Within a maximum of three business days, we will respond with instructions for processing your exchange or return.
Who covers the costs of exchanges and returns?The first exchange or return is free.
For additional changes in the same purchase, the customer assumes the shipping costs:
$15,000 COP for the return of the garment.
$15,000 COP for shipping the new garment.
Total: $30,000 COP for additional changes.
How is the refund made in case of return?If you paid with Mercado Pago, the refund will be issued directly through the platform.
If you paid by bank transfer or WhatsApp, the refund will be made to the bank account you indicated.
Deadline for refunds
Refunds are processed within a maximum of three business days after receiving the item at our returns center.
9. CHANGES TO TERMS AND CONDITIONS
Luck & Load reserves the right to update or modify these terms at any time. If we make significant changes, we will notify you on our website.
DO YOU HAVE QUESTIONS?
📩 Write to us at: ventas@luckandload.com
📲 WhatsApp: (+57) 313 686 3015
At Luck & Load, we want your experience to be flawless. If you need help with anything, we're here.